FAQ

Frequently asked questions.

Everything people ask before booking a massage at their hotel or home in Las Vegas. Can't find your answer? Ask us directly.

Booking

How do I book a massage?

Send a request through our booking form with the date, preferred time, location and number of people. We check availability with independent licensed therapists and get back to you to confirm the details, the therapist and the price. Your appointment is booked once you confirm.

Can I get a same-day massage?

Sometimes, depending on therapist availability. Send your request as early in the day as you can and let us know if your timing is flexible, which gives us more options.

How far ahead should I book?

For weekends, holidays and large convention weeks, requesting a few days ahead gives you the best choice of times and therapists, especially for couples and group appointments. For other days, a request on the day can often be accommodated.

Is my appointment confirmed when I submit the form?

Not yet. The form sends a request. We reply to confirm availability, your therapist and the price, and the appointment is booked once you agree. If we cannot find a therapist for your time, we will tell you and suggest alternatives where possible.

Which areas do you focus on?

Prime Touch focuses on the Las Vegas Valley, including the Strip and resort corridor, downtown, and neighborhoods across Las Vegas and Henderson. Availability varies by location. See service areas for details. If you are not sure, send a request with your location and we'll let you know whether a therapist is available in your area.

Pricing & payment

How much does a massage cost?

Price depends on the session length, the number of people, where you are and when you would like the appointment. We confirm the full price with you before anything is booked, so you can decide with all the details in front of you.

How do I pay?

We'll go over this with you before your appointment is confirmed.

What is your cancellation policy?

We'll go over this with you before your appointment is confirmed.

Hotel & in-room massage

Can a massage therapist come to my hotel room?

That depends on your hotel. Policies on outside service providers vary between properties, so tell us where you are staying when you request. Your therapist may need to check in with the front desk or security, and we will let you know if your hotel has any particular requirements.

Is there enough space in a standard hotel room?

Usually. A portable massage table needs an open area of roughly 7 by 9 feet (about 2 by 3 meters), including space for the therapist to move around it. Moving a chair or luggage aside is normally enough. If space is tight, mention it in your request and we will plan around it.

What hotel details do you need?

The hotel name is enough for your request. When we confirm, we will ask for the details your therapist needs to reach you, such as the name the room is under and the tower or room number.

Homes & vacation rentals

Do you come to vacation rentals and Airbnbs?

Yes. Choose "Vacation rental or Airbnb" on the request form and include anything that helps your therapist arrive smoothly, like gate codes, parking instructions or building access.

Where in my home should the massage take place?

Any quiet room with enough floor space for a massage table works well: a living room, bedroom or office. It helps to have pets settled in another room and the temperature set somewhere comfortably warm.

Couples, groups & events

How does a couples massage work?

Two therapists work side by side at the same time, each with their own table, so you share the experience. You will need space for two tables. If the room is tight, a back-to-back appointment with one therapist is a good alternative; tell us which you prefer. More about couples massage.

Can you arrange massage for a group, office or event?

We can help coordinate chair and table massage for convention teams, offices, wellness days and private gatherings, depending on therapist availability. Share your headcount, schedule and venue and we will follow up with a proposed plan. More about corporate and event massage.

Therapists & professionalism

Who performs the massage?

Massage is performed by independent massage therapists who are licensed in Nevada. Prime Touch is a booking and coordination service: we handle your request, look for an available therapist and confirm the details with you, while the therapist provides the massage.

Is this a strictly professional service?

Yes. Prime Touch arranges professional massage only. A request for anything else, or inappropriate behavior of any kind, ends the appointment immediately. Therapists may also end a session at any point if they feel unsafe.

Can I request a female or male therapist?

Yes. Add your preference on the request form. We will do our best to match it, and we will tell you before confirming if we cannot.

What does the therapist bring?

Therapists who visit clients typically bring a portable table, fresh linens and oil or lotion. We confirm the setup for your appointment when we confirm your booking, so let us know about any allergies or product preferences.

Preparing for your massage

How should I prepare?

Clear a little floor space, set the room to a comfortable temperature and have water nearby. Feel free to shower beforehand. When your therapist arrives, mention the pressure you like and any areas to focus on or avoid.

How long does setup take?

Setup and pack-down usually take around 10 to 15 minutes each, separate from your massage time. Your therapist will step out or turn away while you get settled on the table.

I am pregnant or have a medical condition. Can I book?

Please mention it in your request so we can match you with a suitable therapist, and check with your doctor first if you are unsure whether massage is right for you. Massage is not a substitute for medical care, and a therapist may adjust or decline a session for your safety.

Still deciding?

Send a request with your details. There is no commitment until you have confirmed the time, therapist and price.