This policy explains how Prime Touch ("Prime Touch", "we", "us") handles personal information collected through this website and when we arrange massage appointments.
Information we collect
Information you give us
When you send a booking request or a message, we collect what you enter, which may include:
- your name, phone number and email address;
- appointment details such as date, time, location type, hotel or venue name, address or neighborhood, and the number of people;
- preferences such as session length, massage style and therapist preference;
- anything you include in notes, which may include health information you choose to share.
Information collected automatically
Like most websites, our hosting provider processes technical data such as IP address, browser type and pages requested to deliver the site, protect it from abuse and keep it secure. If we enable website analytics, it collects information about how visitors use the site, such as pages viewed and approximate location, using cookies or similar technologies.
How we use information
- to respond to your request, arrange your appointment and keep you informed about it;
- to match you with an independent therapist and give them what they need to provide your appointment;
- to answer questions and provide customer support;
- to protect our customers, therapists and website from fraud, abuse and spam;
- to understand and improve our website and services;
- to meet legal obligations.
How we share information
We share personal information only as needed to provide our service:
- Therapists. The independent therapist assigned to your appointment receives the details needed to provide it, such as your name, appointment location, timing and relevant preferences or notes.
- Service providers. Companies that process information on our behalf to run the service. This includes website hosting and security, the systems that receive, store and manage booking requests and messages (for example a booking, customer-management or automation tool), the tools we use to contact you, and analytics. Booking and messaging systems receive everything you submit in a form, including any notes.
- Legal reasons. We may disclose information if required by law, or to protect the rights, safety and property of our customers, therapists or others.
We do not sell your personal information.
Health information
Please share only the health information that is relevant to your appointment. We use it to arrange a suitable session. It is shared with your assigned therapist, and it is processed and stored by the service providers described above as part of your request, in the same way as the rest of the information you submit.
Retention
We keep personal information for as long as needed to provide our services, resolve disputes, maintain business records and meet legal obligations, and then delete or anonymize it.
Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You may ask us to access, correct or delete personal information we hold about you. Nevada residents may also submit a request directing us not to sell their covered information; as noted above, we do not sell personal information. You can limit analytics cookies through your browser settings.
Children
This website is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it last changed.
Contact us
For privacy questions or requests, use our contact form.